Additional Details
We ship worldwide from the European Union via registered mail with delivery confirmation.
To find your tracking number, log in to your account and go to Order History > Details.
Global tracking: 17Track
For tracking numbers like RGxxxxxxHR: Posta.hr tracking
🕒 Note: Tracking information becomes available up to 24 hours after your order is shipped.
Cash on delivery is not available.
Regularly check your spam/junk email folder for notifications.
All inquiries must be submitted via our contact form on the website.
Messages sent via regular email may not be received.
Always include your mobile phone number with international dialing code.
Example for Hungary: +36 20 123 4567
Registered shipments require a signature from the recipient.
We do NOT deliver:
to P.O. boxes
to neighbors
if you are not home to receive the package
📬 If a P.O. box address is provided and the package is lost or undeliverable, it will not be refunded.
If your package is returned to us:
You will be charged €2 for return shipping
You are responsible for reshipping costs as well
If tracking shows the package is still with the sender, it means it is in transit.
Contact your local post office with the tracking number for updates.
We are not a postal service and cannot track your package for you.
We are not responsible for shipping delays.
🔍 We can only start an investigation into a lost shipment 30 days after the dispatch date.
| Type of Delivery | Processing Time | Insured | Possible Delays | Notes |
|---|---|---|---|---|
| Standard | 7–10 business days | ❌ | 7–14 days | Basic shipping option |
| Priority | 1–7 business days | ❌ | 3–10 days | Faster processing, not faster shipping |
| Insured | 1–7 business days | ✅ | 3–10 days | Refund if the package is lost (up to €150) |
🕒 Estimated Delivery Time:
Within the EU: 3–20 days
Worldwide: 5–30 days
Example delivery times to the USA: 27, 22, 19, 17, 13 days
Always include your order reference (e.g., SGS-19811702) in the payment description.
If we cannot match your payment to your order, it may cause delays or cancellation.
Orders are automatically canceled if payment is not received within 7 days.
We accept EUR currency only via PayPal.
Please change your currency to Euro during checkout.
We accept: Visa, MasterCard, American Express, CB, Diners Club, Discover, China UnionPay, JCB, etc.
💡 Buyers are responsible for all transaction fees. Please send us your transaction details so we can process your order promptly.
Orders are not processed or shipped on Saturdays or Sundays.
Always check the Important Notices on our website before placing an order (e.g., holiday schedules, special conditions).
📫 For any questions, please use only the contact form on our website.
Emails sent outside of this form will not be received.
