🌍 Worldwide Shipping from the EU

We ship globally from the European Union using registered air mail with signature confirmation upon delivery.

📦 Tracking Your Order

• Log into your account and navigate to Order History > Details to find your tracking number.

• You will receive email notifications for each stage of your order.
  If you don’t see these messages, please check your Spam/Junk folder or contact your email provider.
  
  
  

  How to Ensure Emails from Our Online Shop Always Land in Your Gmail Inbox and Aren't Marked as Spam or Blocked:

  1. Add the Sender to Your Google Contacts

  • Step 1: Open Gmail and find an email from us (the sender). If you can’t find our email, it might have been blocked. In that case, proceed with Step 4 below.

  • Step 2: Hover over the sender’s name or email address at the top of the email.

  • Step 3: Click the "Add to Contacts" icon (the little person icon).

  This will help Gmail recognize us as a trusted sender, ensuring our emails go straight to your inbox and not to spam.

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  2. Create a Filter to Prevent Emails from Being Marked as Spam or Blocked

  • Step 1: Open Gmail and click on the gear icon in the top-right corner, then select "See all settings".

  • Step 2: Go to the "Filters and Blocked Addresses" tab.

  • Step 3: Click "Create a new filter".

  • Step 4: In the From field, enter the email address you want to whitelist (e.g., our shop’s email).

  • Step 5: Click "Create filter".

  • Step 6: In the next window, check the box labeled "Never send it to Spam".

  • Step 7: Click "Create filter" to save.

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  This will ensure our emails always land in your inbox and won’t get marked as spam or blocked by mistake.

  Once your order ships, a tracking number will appear in your order history.
  Please use this number to track your shipment — unfortunately, we cannot track parcels on your behalf.

• Track your package via:

  • Aftership

  • 17Track

  • Posta.hr (for tracking numbers like RGxxxxxxHR)

⚠️ Important Notices

• Cash on delivery is NOT available.

• Always provide a valid mobile number with country code when ordering (e.g., +365 456 7686 576).

• Do not order to P.O. Boxes or if you cannot be home to sign for the package — parcels cannot be left with neighbors.

• If a package sent to a P.O. Box is lost or undelivered, no refund will be issued.

📦 Lost, Returned & Reshipping Packages

• Brazil & Mexico Customers: We cannot refund packages lost or destroyed by customs.

• If your package is returned, we will refund only the product cost — shipping costs are non-refundable.

• Return postage (€2) and any reshipping costs must be covered by the customer.

• If a package is returned to us for any reason, you are responsible for paying the return shipping (€2) plus the cost to resend the package.
  
  Refund Policy:
  If the shipment is returned to the sender for any reason, the customer is entitled to a refund of the amount paid, excluding shipping costs. Shipping costs are non-refundable and will be deducted from the total refund amount. 
  

🚚 Shipment Delivery

• Registered shipments require a signature.

• If your tracking shows that the package is still at the origin post office, it is in transit — contact your local post office for updates.

• We are not responsible for delivery times and cannot track shipments on your behalf.

📅 Delivery Options & Estimated Times

Estimated Delivery Time:

• Within the EU: 3–20 days

• Worldwide: 5–30 days

• USA Examples: Delivered in 13, 17, 19, 22, or 27 days.

Note: Delivery times depend on your location and local postal system. COVID-19 or holiday seasons may cause additional delays.

💰 Shipping Costs

Shipping and handling fees are calculated automatically at checkout based on the parcel weight and destination.

⏰ Order Processing Hours

We do not process or ship orders on Saturdays or Sundays.

💳 Payment Options

Bank Transfer (SEPA / IBAN / SWIFT-BIC)

• Include your order reference in the payment description (e.g., "SGS-19811702").

• Orders without payment within 7 days will be automatically cancelled.

PayPal

• Payments are accepted in Euros only.

• Please select Euros during checkout.

Card Payment

• For card payments, visit our partner site: exotic-seeds.store

• We accept Visa, MasterCard, American Express, CB, Diners Club, Discover, China UnionPay, JCB, and Discover.

⚠️ Transaction Fees

Customers are responsible for any bank or PayPal transaction fees.
Please ensure accurate payment details for faster order processing.

📢 Final Notes

Before placing your order, always check our website for special notices, holiday schedules, or specific shipping conditions that might affect your purchase.